Our team will evaluate the One Court of Justice website to improve access to critical legal resources for Michigan residents, particularly self-represented litigants navigating the court system for the first time. Through task-based usability testing, we'll assess how easily users can locate essential resources including court forms, case search tools, dispute resolution services, and legal help. We'll conduct timed testing sessions with participants who have no formal legal training, tracking their navigation paths and identifying points of confusion or friction in the user experience.

In addition to usability testing, we'll perform a comparative analysis of the Michigan Supreme Court website against other state court websites, evaluating criteria such as navigation structure, content organization, visual design, and resource findability. Our deliverables will include a comprehensive usability evaluation report with task success rates and time-on-task metrics, a comparative analysis highlighting best practices from peer sites, and actionable recommendations for improving the website's information architecture, labeling, and navigation to better serve the public and reduce barriers to justice.